Customers have access to account-specific personal information stored about them via RDPvpshosting's web-based interface for account management. Customers may update their information at any time. Customers who cancel their account may request that their personal information be deleted from RDPvpshosting's databases, with the exception of:
- network access logs, which may be stored for any duration of time at RDPvpshosting's discretion,
- cases where financially fraudulent or otherwise illegal activity is deemed to have occurred (as determined by RDPvpshosting management or law enforcement officials), in which case personal information may be retained indefinitely for purposes of ongoing investigation and prevention of fraud recurrence, or
- cases where a customer's violation of the RDPvpshosting Terms of Service has resulted in cancellation of the customer's account (as defined by revocation of the customer's permission to utilize RDPvpshosting's services), in which case personal information may be retained indefinitely for purposes of prevention of further use of RDPvpshosting's services in the future by the offending individual.